Bidder Reviews for Palm Springs Estate Company (61)
4.1 out of 5.0 Stars
1-50 of 61 Reviews
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GordonHaymarket, VA
Dec 12, 2023
Palm Springs Estate CompanyDec 19, 2023
What could we have done better??
John FTucson, AZ
Nov 29, 2023
Quick response and tremendous support in preparing my item for transportation
A big plate glass table and metal base had to be loaded on my truck for a four hundred mile journey down the bumpy interstate highway system. Palm Springs had the manpower and the skill to professionally load and prepare the item for safe passage. It made it without a scratch or a crack. They should be commended. John
Palm Springs Estate CompanyDec 19, 2023
Thank you so much. We try to be as helpful as possible and appreciate nice buyers like you!
JimPalm Springs, CA
Nov 26, 2023
Fantastic merchandise and extremely helpful!
Simply a pleasure to deal with. I was a little concerned from the previous bad reviews, but when I actually saw they were left by people that were upset over minutia, I realized I had nothing to worry about. I had a great experience from beginning to end. Looking forward to buying more!
donnaLa Quinta, CA
Nov 18, 2023
Great Furniture
The best online auction!!!! great items at reasonable prices, staff is sooooo nice and friendly!! anytime I have questions they get right back with me asap. Pick up was super easy too. Staff is amazing, just love everyone!!! Looking forward to doing more business with them!!!!! Donna W.
Palm Springs Estate CompanyNov 18, 2023
We love you!!
FrankHaverhill Corner, NH
Oct 16, 2023
Cross country shipping of purchase-succesfully completed.
I had some difficulty with transportation the object I purchased at first but PSEC immediately came to the rescue and their help resulted in a very successful transaction. I am very pleased with the outcome and with the auction house for their personal and sensitive involvement with my purchase. Thank you PSEC!
Palm Springs Estate CompanyNov 18, 2023
Thank you!! You were a dream client:)
HectorSanta Ana, CA
Oct 14, 2023
Palm Springs Estate CompanyNov 18, 2023
Thank you!
Doran JPalm Springs, CA
Oct 14, 2023
Last time
The item was not well described and had I known it’s condition I would not have bought it. The pick up process was horrible. I had to put a lot of energy just into getting a hold of the company and then arranging for pick up
Palm Springs Estate CompanyNov 18, 2023
You bought a $10 photograph and never asked for a condition report. Please do not bid with us again.
JamesNew York, NY
Oct 12, 2023
Deceptive/Fraudulent Listing
Listed item as vicuna; however, clear and legible fabric tag stated it was alpaca (1/10 value). Did not offer to pay for return shipping. This auctioneer is either grossly negligent or outright fraudulent; proceed with extreme caution
Palm Springs Estate CompanyNov 18, 2023
We offered to refund you and you refused to return the item. Please do not bid with us again.
DanielBoston, MA
Oct 06, 2023
Palm Springs Estate CompanyOct 10, 2023
Thanks so much!
tessaEl Paso, TX
Mar 23, 2022
Never received paid item
I bought a lamp from them on the December 5th 2021 auction, paid for it and never received it. They said it had gone to my shipper but I never sent a shipper release form. I never contacted any shipper. Since then I have been trying to reach them by phone, email and Live auctioneers customer service.... Palm Springs estate company has gone AWOL. Who will reimburse my payment?? Overall terrible service, a scam. Don't by from them.
Palm Springs Estate CompanySep 27, 2023
No idea who this person is. Perhaps you have the wrong auction house??
Mary RebeccaHouston, TX
Jan 15, 2022
Dishonest Auction House-Beware!
Please exercise care when working with this auction house. I have two instances that show that they lack integrity. I purchased an ottoman that was listed at 16H x 29W x 23D. It just arrived. It's 16H x 20.5W x 14.5D. Additionally, they passed so quickly on another item that I did not get a chance to bid. The auction item opened at $300. When I reached out to them to offer to buy the item after it received zero bids, they said that there was a $700 reserve. I feel for the person that was hoping to profit from the auction. Furthermore, they were very unhelpful both in the payment and shipping process. I have purchased many things via eBay and auctions and have never had an experience like this.
Palm Springs Estate CompanySep 27, 2023
Sorry you don't understand how auctions work... Some pieces have reserves. If it doesn't meet that, the piece is passed. Perhaps you should just shop on Ebay??
MichaelOntario, CA
Jan 03, 2022
Great additions
Accurate and convenient to bid
Palm Springs Estate CompanySep 27, 2023
Thanks so much!!
JayMontecito, CA
Dec 15, 2021
Fantastic! Excellent service and great stuff. Will definitely buy from again!!
Could not be happier with my great new egg chair! Super easy to pay and pick up. Surprised by the previous bad review, as my experience was perfect.
Palm Springs Estate CompanySep 27, 2023
Thank you!!
TerryPortland, OR
Oct 04, 2021
Worst Auctioneer on live Auctioneers in 300 + winning lots the worst dealer
took 30 days to get my items released, claimed to have been ill but the 2 UPS stores were told he was traveling or on vacation one told me on the day of the auction he would be closed till sept 7 I got a quote the day of. Now he claims ups had goods 2 weeks its their fault. Now he says he cant find a piece and is now looking for it after giving the UPS a partial order he claims 2 weeks ago? if you gave a partial order why did he not start looking when he realized it was missing? did he expect the ups store to tell me a piece was lost he didn't contact me or return many calls and emails. I found him to be deceitful not trustworthy unprofessional. It is irrelevant how much a customer spends honesty and good service make a good business. Highly unrecommended auctioneer. Reviews also on Google Yelp and BBB.
Palm Springs Estate CompanyDec 13, 2021
Perhaps you should leave a bad review for the UPS store and not us. We offered you a refund for the twenty dollars you lost.
BryanCathedral City, CA
Aug 24, 2021
Upon pick up I was given a total run around and was informed my item could not be located
My item was ultimately located however it required me being very insistent that my item was on the premises. Other individuals that were picking up their item experienced something similar. We were told that the individual helping us had nothing to do with the auction and to contact liveauctioneers. Just to then after being persistent have our items located.
Palm Springs Estate CompanyDec 13, 2021
Bizarro... You received your items. No idea what you are talking about.
NealColumbus, OH
Aug 12, 2021
AVOID AT ALL COSTS
Completely misrepresented an item that I purchased. Refused to even discuss the matter like reasonable adults, and referred to me in an email response as an “absolute idiot.” Completely unprofessional and obvious scam artist. Calls into question the wisdom of the entire Live Auction website/app if they can’t weed out bad actors like this.
Palm Springs Estate CompanyDec 13, 2021
You bought a Gucci stirrup cup that was fully signed. It is no our fault that you cannot read...
SeanTwentynine Palms, CA
Jun 29, 2021
Palm Springs Estate CompanyDec 13, 2021
Thanks
CHING KAINew Taipei City, TW
Jun 12, 2021
Palm Springs Estate CompanyDec 13, 2021
Thank you!
kimPacific Grove, CA
Jun 08, 2021
BUYER BEWARE!!!!!
I purchased nine items from this auction for a client's office. I went down to PS to pick up the items and they were in such terrible condition I went in to speak to the owner. He told me it was on me to call and find out the condition of everything i was bidding on. I had called him on one of the items and he had told me that it was in good condition. It was a Hans Wegner desk. When i went to pick it up i found that the veneer was off 70 % of the desk and had been replaced by particle board and the lucite was scratched beyond repair. The other items were chairs... one had a huge hole in the leather seat that was not pictured in the description. The other chairs were broken and unusable. The other desk had a glass top that had one corner that was chipped off. What a horrible experience. A very hard and expensive lesson learned.
Palm Springs Estate CompanyJun 11, 2021
Oh Kim... First off, you never asked for one condition report. Second, you bid on a Vladimir Kagan desk, not Hans Wegner. The fact that you don't even know what you bought speaks volumes... In addition, there was not veneer missing, the piece was not finished on one side because it went against a wall. As far as the other items, again, you NEVER requested a condition report. It was an equally horrible experience for us, to have to deal with your ineptitude.
GabeHobe Sound, FL
Jun 05, 2021
DouglasSan Diego, CA
May 17, 2021
Great Communication
Very fast and accurate communication's important and Palm Springs Estate Company does it well
Palm Springs Estate CompanyMay 17, 2021
Thank you Douglas!!!
KevinLos Angeles, CA
May 16, 2021
Palm Springs Estate CompanyMay 17, 2021
Thank you!!
VernonLos Angeles, CA
May 16, 2021
Super Service!
Thanks Tim and Live Auctioneers for a great find and for all your exceptional and out of your way help!
Palm Springs Estate CompanyMay 17, 2021
Thank you being such a great buyer!
TeriLos Angeles, CA
May 16, 2021
Palm Springs Estate CompanyMay 17, 2021
Thank you!
RobertCathedral City, CA
Apr 03, 2021
Palm Springs Estate CompanyApr 05, 2021
Thank you!
MichaelOntario, CA
Mar 26, 2021
Awesome
Awesome items very much as described and wonderful addition to my home
Palm Springs Estate CompanyApr 05, 2021
Thank you!!
SeanTwentynine Palms, CA
Mar 26, 2021
An Excellent Auctioneer-Highly Recommended
An Excellent Auctioneer-Wonderful Customer Service (Liz)-VERY Helpful-but bring your own paper and boxes:) Everything was exactly as described; I looked closely with the Zoom Magnifier Before AND After to make sure. I would suggest that anyone buying, if you are buying the High-End stuff for Re-Sale, it only makes sense to Go Look at the item (s); not because of the Integrity of the House's descriptions of their auction items, but because You, are a collector, familiar with your collection and can immediately identify everything about it. I would AND will be returning to Palm Springs Estate Co. Sean California
EfrainDaytona Beach, FL
Mar 23, 2021
Palm Springs Estate CompanyApr 05, 2021
Thank you!!
PeterNew York, NY
Mar 21, 2021
Palm Springs Estate CompanyApr 05, 2021
Thank you!
PenniSan Diego, CA
Mar 21, 2021
Palm Springs Estate CompanyApr 05, 2021
Thank you!!
RoseChicago, IL
Mar 21, 2021
Professional, responsive and NICE!
Would definitely recommend them for buying and consigning.
Palm Springs Estate CompanyApr 05, 2021
Thank you!!
GeneUpland, CA
Mar 21, 2021
Palm Springs Estate CompanyApr 05, 2021
Thank you!!
RalphNew York, NY
Mar 21, 2021
Palm Springs Estate CompanyApr 05, 2021
Oh no. What happened Ralph?? We had such a nice conversation on the phone. Please let us know why you are unhappy?!?
JackTopeka, KS
Mar 21, 2021
Palm Springs Estate CompanyApr 05, 2021
Thank you!
COURTNEYRancho Mirage, CA
Mar 21, 2021
Palm Springs Estate CompanyApr 05, 2021
Back atcha... Please don't bid with us anymore.
RobertLos Angeles, CA
Mar 21, 2021
Palm Springs Estate CompanyApr 05, 2021
Thank you!!
KatePalm Desert, CA
Jun 15, 2020
Palm Springs Estate CompanyFeb 05, 2021
Thank you!
CarlModesto, CA
Jun 13, 2020
Ease of processing payment and shipping information and following up with questions thanks
Really appreciate there speedy process thanks
Palm Springs Estate CompanyFeb 05, 2021
Thank you!
EllenLos Angeles, CA
Jun 13, 2020
Palm Springs Estate CompanyFeb 05, 2021
Thank you!
MauricioNew York, NY
Jun 13, 2020
Great item
Very professional and easy to work with
Palm Springs Estate CompanyFeb 05, 2021
Thank you!
JayMontecito, CA
Apr 29, 2020
GREAT DEALS!!
So easy to deal with and a total pleasure to buy from!
Palm Springs Estate CompanyFeb 05, 2021
Thank you!
JohnClarion, PA
Apr 19, 2020
Palm Springs Estate CompanyFeb 05, 2021
Thank you!
StevenPalm Springs, CA
Apr 19, 2020
Palm Springs Estate CompanyFeb 05, 2021
Thank you!
DavidNew York City, NY
Feb 20, 2020
Palm Springs Estate CompanyApr 11, 2020
WHY??
SeanMonrovia, CA
Feb 20, 2020
Palm Springs Estate CompanyApr 11, 2020
Thanks!
GregoryStanford, CA
Feb 11, 2020
I was sent a defective product despite the description of its condition being "Good". It was not.
I won a vintage described as being in "Good" condition. In fact, it was in poor, nonrestorable condition. I sent the auction house several messages without response. Buyer beware re: Palm Springs Estate Co. They have no identifiable contact information except via Liveauctioneers. I would not consider them legit. I am thankful that the item I purchased was not expensive. I will not consider doing business with them again. I am an experienced buyer at auctions on this site and consider Palm Springs Estate Company to be the most unethical seller with which I have ever dealt.
Palm Springs Estate CompanyApr 11, 2020
It's always the $50 buyers that are disgruntled...
AdamAuburndale, MA
Feb 05, 2020
Be Careful with This Auction House
Won a pair of Barstools. On arranging shipping I shared the pictures and item number. Was told he knows exactly what ones. Well guess what, shipped the wrong ones. Clearly inferior ones as well. Did he ever have the others? Is it a scam? Who knows. BE CAREFUL!
Palm Springs Estate CompanyApr 11, 2020
Your shipper made a mistake. Not our fault...
Paula CChicago, IL
Jan 08, 2020
Palm Springs Estate CompanyApr 11, 2020
Thanks!!
NealVancouver, CA
Jan 05, 2020
Super easy to deal with
Bought a large item and the company couldn't have been more easy and accommodating to work with.
Palm Springs Estate CompanyJan 17, 2020
THANK YOU! If only all bidders were as nice and easy to deal with as you:) Cheers!
AlecParadise Valley, AZ
Jan 04, 2020
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